Cruelty Free

• Yes, we are Leaping Bunny certified! All items are vegan unless otherwise stated.

Processing Times

• We are a made to order business which means the items you purchase are made on demand in order they are received. 
• Seasonal items such as tinctures are made with in season fresh plant material and are limited in stock. These can sell out since quantities are limited. Cold process soap is also limited in stock each month.
• We are made to order and the processing times are 4 weeks. 
• If an ingredient or supply is delayed we will email you with an option to either (a) ship without the affected product, item will be refunded (b) order will be held until the affected product can be fulfilled. We will not ship separately.
• We do combine orders however the processing time refreshes with the latest order you've placed. We do not automatically combine orders so please email us with all your order numbers if you wish to combine. Eligible orders must be placed a week from your first order.

• Our ingredients are painstakingly researched and sourced locally when available. They are also ethically sourced and wildcrafted when the seasons permit. 
• We work with as many "close to the ground" ingredients as possible.
• Some products are further bolstered with luxury extracts and ingredients to further their effectiveness.
• All of the items are made by hand, no bases are used

Packaging

• All of our packing supplies are made of post consumer material and are easily recyclable. We also reuse any packing material we receive to reduce our carbon footprint. Our packing peanuts are non toxic and completely biodegradable. Labels are printed on recyclable paper and printed with eco-ink. Packaging is made of post consumer material and is able to be reused (glass) or recycled.

Colorants + Fragrance

• Our products are free of synthetic colorants. Any colors that show through are the natural colors of the ingredients within the product themselves. Cold process soaps feature colors that are plant derived such as spinach powder or root powders.
• Facial care is synthetic fragrance free however some have a scent that comes from the ingredients themselves or from a few drops of skin safe essential oils. 
• Certain product types do contain phthalate free fragrance oil and all use of fragrance oils will be noted. These are used in body care ONLY. There are options in body care for scent free, essential oil blends or fragrance oil blends.

Orders - Returns / Lost or Stolen Packages / Damages / Etc

• We are not held responsible for packages that are lost or stolen. Please contact your local post office for further assistance.
• If an item was damaged during transit please email a photo of the damaged product to BalefireApothecary@gmail.com , we will replace the item or issue a refund.
• Sorry, we do not accept returns
• Sorry, we do not issue refunds due to a dislike of a product
• Orders cannot be canceled or modified after they've been placed
• International buyers are responsible for possible taxes or VAT
• Tracking is sent to the email you provided and can also be found under the Order section of your account
• Orders with incorrect addresses cannot be replaced or refunded . Please double check all your information before placing an order. If you've entered an incorrect address please email us so we can change it to the correct address. It will not be sent until you've confirmed the new address via email.

Account / Rewards 

• Accounts are mandatory
• Rewards were disabled June 2019 but please subscribe to our newsletter for coupons and special savings.